Data Protection & Privacy

Privacy Policy — Your Data is Safe at 111 Game

At 111 Game, we take the privacy of every player seriously. This policy explains exactly what personal information we collect, why we collect it, how we use it and how we keep it secure. We want you to feel completely comfortable knowing what happens to your data when you play on our platform.

Last updated: January 2026

01 Introduction

Welcome to the 111 Game Privacy Policy. 111 Game operates the online gaming platform available at 111game.win and is committed to protecting the personal information of all players registered on the platform. This policy applies to all players based in Pakistan and covers every aspect of data handling — from the moment you land on our homepage to the point where you make a withdrawal in PKR and beyond.

We believe that transparency is the foundation of trust. This document is written in plain, straightforward English so that any player — whether they are in Karachi, Lahore, Islamabad, Peshawar or anywhere else in Pakistan — can understand exactly what data we hold, why we hold it, and what control you have over it.

By registering an account, making a deposit or using any feature of the 111 Game platform, you confirm that you have read and understood this Privacy Policy. If you have any questions or concerns about how your data is handled, you can contact our support team at any time using the details in Section 12.

This Privacy Policy should be read alongside our Terms and Conditions, which form the full agreement between you and 111 Game.

02 Data We Collect

When you register and use the 111 Game platform, we collect several categories of personal information. We only collect what is genuinely necessary to operate your account, process your transactions and deliver a secure gaming experience. Here is a breakdown of what we collect and when:

Data Category Examples When Collected
Identity Data Full name, date of birth, CNIC number (if verification required) At registration or during identity verification
Contact Data Mobile number, email address At registration
Transaction Data Deposit amounts in PKR, withdrawal requests, payment method used (JazzCash, Easypaisa, Raast, bank transfer) Each time you deposit or withdraw
Gaming Activity Games played, bet sizes, win/loss history, session durations, bonus usage Throughout your active sessions
Technical Data IP address, device type, browser version, operating system, screen resolution Automatically on each visit
Communications Data Support chat transcripts, emails, complaint records When you contact support
Preference Data Marketing opt-in status, preferred games, language settings Based on your account activity and settings

We do not collect sensitive personal information such as biometric data, religious beliefs, political views or health records. If we ever need to collect additional information — for example, during an enhanced identity verification process — we will notify you clearly and explain the reason before requesting it.

03 How We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. We do not collect data for the sake of it, and we do not use your data in ways that you would not reasonably expect from an online gaming platform. The primary purposes for which we use your personal data are:

  • Account management: Creating and maintaining your player account, verifying your identity and age, and ensuring your account security. Your name, mobile number and date of birth are essential for this purpose.
  • Payment processing: Processing your PKR deposits and withdrawal requests via JazzCash, Easypaisa, Raast, bank transfer and any other supported payment method. Transaction data is used to verify payments, detect discrepancies and maintain accurate financial records.
  • Game delivery: Providing access to slots, live casino, bingo and casino table games. Your gaming activity data helps us ensure that games function correctly and that your session history is accurately recorded.
  • Fraud prevention & security: Monitoring account activity for unusual patterns that may indicate fraud, unauthorised access, multiple account creation or bonus abuse. Technical data such as your IP address and device fingerprint is used for this purpose.
  • Responsible gaming: Using your deposit history and gaming activity data to support responsible gaming features, including deposit limits, session time tracking and self-exclusion enforcement.
  • Customer support: Using your account details and communications history to resolve support queries, investigate complaints and improve our service.
  • Marketing communications: Sending promotional offers, bonus notifications and platform updates — but only if you have opted in to receive marketing communications. You can opt out at any time from within your account settings.
  • Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform, identify popular games and improve the overall user experience.

We will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request a manual review.

04 Payment Data & PKR Transactions

All financial transactions on 111 Game are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or any other supported payment method, we process the transaction details necessary to complete the transfer securely.

We want to be clear about what payment data we do and do not store:

  • What we store: Transaction reference numbers, deposit and withdrawal amounts in PKR, payment method type (e.g., JazzCash, bank transfer), transaction timestamps and transaction status (completed, pending, failed).
  • What we do not store: Full bank account numbers, complete card numbers, JazzCash or Easypaisa PINs, or any sensitive authentication credentials used by payment providers. Payment authentication is handled entirely by the relevant payment processor — 111 Game never sees or stores your PIN or full card details.

Transaction records are retained for the period specified in Section 8 of this policy, primarily to support dispute resolution, fraud investigation and financial record-keeping obligations. If you believe a transaction has been processed incorrectly, contact our support team with the transaction reference and we will investigate promptly.

111 Game supports JazzCash, Easypaisa, Raast, Bank Transfer and mobile wallets for PKR deposits and withdrawals. Your payment credentials are always handled by your payment provider — not stored on our platform.

05 Cookies & Tracking Technologies

111 Game uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences and to understand how players use the site. Here is a plain-English explanation of the types of cookies we use:

  • Essential cookies: These are required for the platform to work. They keep you logged in during your session, maintain your account state and enable secure page-to-page navigation. Without these cookies, the platform cannot function.
  • Functional cookies: These remember your preferences — such as your last visited game category, language setting or responsible gaming reminder frequency — so you do not have to reconfigure them every time you visit.
  • Analytics cookies: These collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last and where players typically exit. We use this data to improve the platform. Analytics data is aggregated and does not identify individual players.
  • Marketing cookies: If you have opted in to promotional communications, marketing cookies help us understand which promotions are relevant to you and avoid showing you the same offer repeatedly. You can opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly. Disabling other cookie categories will not affect your ability to use core platform features such as deposits, game play and withdrawals.

06 Data Sharing & Third Parties

111 Game does not sell your personal data to third parties under any circumstances. We share data only where it is strictly necessary to operate the platform or where required by law. The following categories of third-party service providers may receive limited data to perform their specific functions:

  • Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction details necessary to process your PKR deposits and withdrawals. Each payment processor operates under its own privacy policy and data protection obligations.
  • Identity verification providers: Where account verification is required, we may share identity documents with specialist KYC (Know Your Customer) verification partners. These partners are contractually bound to handle your data confidentially and only for the purpose of verification.
  • Game software providers: Game studios and live casino providers that supply games to the 111 Game platform may receive session-level data necessary to deliver their games and calculate RTP. Game providers do not receive your full personal profile or payment details.
  • Fraud prevention services: We use specialist fraud detection tools that analyse technical data — such as IP addresses and device fingerprints — to identify suspicious activity. These tools do not receive your name, payment details or communications history.
  • Hosting and infrastructure: The platform operates on secure hosting infrastructure. Hosting providers may technically have access to server data but are contractually prohibited from accessing or using player data for any purpose.
  • Legal and regulatory authorities: We may be required by law to disclose certain data to relevant authorities in response to a valid legal request. In such cases, we will only provide the minimum data required to fulfil the legal obligation.

We do not share your data with advertising networks, data brokers, social media platforms or any other commercial third parties for their own use. Any third party that receives data from 111 Game is contractually required to handle it securely and only for the specified purpose.

07 Data Security

Protecting your personal data and PKR transaction details is one of our most important operational priorities. 111 Game implements multiple layers of technical and organisational security measures to keep your information safe:

  • Encryption in transit: All data transmitted between your device and the 111 Game platform is encrypted using TLS (Transport Layer Security). This means that data travelling over the internet — including your login credentials, deposit requests and game activity — cannot be intercepted and read by third parties.
  • Encryption at rest: Sensitive personal data stored in our systems is encrypted at rest, ensuring that even in the unlikely event of a server breach, your data remains unreadable without the correct decryption keys.
  • Access controls: Access to player data within the 111 Game organisation is strictly limited to personnel who need it to perform their job functions — for example, customer support agents handling your enquiry or finance staff processing a withdrawal. All internal access is logged and reviewed.
  • Fraud monitoring: Automated systems monitor account activity around the clock for signs of unauthorised access, unusual transaction patterns or other indicators of compromise. Suspicious activity triggers immediate security alerts and, where necessary, temporary account restrictions to protect your funds.
  • Password security: Passwords are stored in hashed form using industry-standard hashing algorithms — they are never stored in plain text. 111 Game staff cannot see your password and will never ask you to share it.

Despite these measures, no internet-based system is completely immune to security risks. We strongly recommend that you use a strong, unique password for your 111 Game account, do not share your login details with anyone and contact support immediately if you suspect any unauthorised access to your account.

08 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods we apply are as follows:

  • Active account data: Retained for the full duration of your account's active status. This includes your registration details, gaming history, transaction records and communications history.
  • Transaction records: Financial transaction data — including PKR deposit and withdrawal records — is retained for a minimum of five years after the relevant transaction date, primarily to support dispute resolution and financial record-keeping.
  • Identity verification documents: Copies of identity documents provided during verification are retained for the period required to fulfil verification obligations and for a defined period thereafter in case of regulatory enquiry.
  • Support communications: Customer support interactions are retained for a minimum of two years after the date of the interaction, to support quality assurance and dispute resolution processes.
  • Closed account data: Following account closure, core account data is retained for a minimum of five years before being permanently deleted or anonymised, unless a longer retention period is required by a legal obligation.
  • Analytics data: Anonymised, aggregated analytics data that cannot be linked back to any individual player may be retained indefinitely for platform improvement purposes.

When the applicable retention period expires, your data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

As a player on the 111 Game platform, you have a number of rights in relation to the personal data we hold about you. These rights are available to all players and can be exercised at any time by contacting support through the platform:

Right to Access

Request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe.

Right to Rectification

Request correction of any inaccurate or incomplete personal data held in your account.

Right to Erasure

Request deletion of your personal data where there is no overriding legal obligation to retain it.

Right to Restrict Processing

Request that we limit the way we use your data while a concern or dispute is being resolved.

Right to Object

Object to your data being used for direct marketing purposes. We will action this immediately upon request.

Right to Portability

Request a structured, machine-readable copy of the data you have provided to us directly.

To exercise any of these rights, contact the 111 Game support team through the platform's support channel. We will respond to all data rights requests within a reasonable timeframe. Please note that some requests — particularly erasure requests — may be subject to legal retention obligations that require us to retain certain data regardless of the request.

10 Children's Privacy

The 111 Game platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player has provided false age information during registration and is under 18, we will immediately close their account, delete their personal data and, where PKR funds have been deposited, arrange for those funds to be returned through the original payment method where it is possible to do so.

If you are a parent or guardian and believe that a minor has registered an account on 111 Game without your knowledge, please contact our support team immediately. We take underage access extremely seriously and will act without delay upon receiving a credible report.

111 Game is an 18+ platform. We use age verification checks during the registration process and reserve the right to request further documentation at any time to confirm a player's age.

11 Updates to This Privacy Policy

111 Game reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When we make significant changes — particularly those that affect how your personal data is used or shared — we will notify you via the platform or by message to your registered mobile number or email address before the changes take effect.

Minor clarifications or administrative updates may take effect upon publication on this page without individual notice. The "Last updated" date at the top of this policy always reflects when the most recent change was made. We recommend reviewing this page periodically, particularly before making a significant deposit or claiming a major promotional offer.

Your continued use of the 111 Game platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with a material change, you should contact support, close your account and withdraw your remaining balance before the change takes effect.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way 111 Game handles your personal data, our support team is here to help. You can reach us through the following channel:

  • Support email: [email protected] — please include your registered mobile number and a brief description of your query so we can assist you as quickly as possible.
  • In-platform support: Log in to your account and use the live support chat or support ticket feature for the fastest response.
  • FAQ: Many common privacy and data questions are answered on our FAQ page.

We aim to respond to all privacy-related enquiries within 5 business days. Data access and deletion requests may take longer depending on the volume and complexity of the data involved. We will always keep you updated on the status of your request.

For data-related requests, please include "Privacy Request" in your message subject line and your registered mobile number so we can locate your account quickly and process your request without delay.

Our Privacy Commitments

Six Ways 111 Game Protects Your Privacy

Plain-language summaries of the most important privacy commitments we make to every player registered on the 111 Game platform.

End-to-End Encryption

Every connection between your device and the 111 Game platform is protected by TLS encryption. Your login credentials, PKR deposit requests, personal details and game activity travel securely — nobody can intercept them in transit.

No Payment Credential Storage

111 Game never stores your JazzCash PIN, Easypaisa password, full bank account number or card details. Payment authentication is handled entirely by your payment provider. We only record transaction references and PKR amounts.

Your Data, Your Rights

You can request to access, correct, restrict or delete your personal data at any time. 111 Game will always respond to data rights requests promptly and transparently. You are never locked out of controlling your own information.

We Never Sell Your Data

Your personal information is never sold to advertisers, data brokers or any commercial third parties. Data is shared with service providers only where strictly necessary — and each provider is contractually bound to keep it confidential.

Marketing on Your Terms

Promotional emails and SMS notifications are only sent if you have explicitly opted in. You can withdraw your consent and stop receiving marketing communications at any time through your account settings — no questions asked.

18+ Age Protection

We verify player age during registration and reserve the right to request supporting documents at any time. Any account found to belong to a person under 18 is immediately closed and any PKR balance is returned through the original payment method.

Play with Confidence at 111 Game

Your privacy is protected, your PKR transactions are secure and you stay in control of your data at all times. Join thousands of players across Pakistan enjoying slots, live casino, bingo and more.

Data encrypted & secure
PKR transactions only
JazzCash & Easypaisa supported
Adults 18+ only